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Telegram and email alerts
Hear about messages without keeping a tab open.
Telegram
Open Settings > Notifications, press Connect Telegram, then Start in the bot. New visitor messages arrive in that chat, and replying to a message answers that visitor. Add the bot to a group so a team can answer. Send /stop to disconnect.
One email per conversation, at most once every 15 minutes, to your account address. Switch it off any time in Settings.